After how many minutes of waiting should a customer be informed about the Cook to Order system?

In the Cook to Order system, it’s important to maintain clear communication with customers to manage their expectations regarding wait times for their food. The established practice is to inform customers about the cook time after a specific waiting period, which helps foster a positive customer experience. After waiting for 4 minutes, customers should receive an update, allowing them to understand that their meal is being prepared fresh. This timeframe strikes a balance; it’s long enough to have a meaningful wait but short enough to prevent frustration.

By notifying customers at this point, the staff can explain the nature of the Cook to Order system—emphasizing the benefit of freshly made meals, which can take longer than standard service. This acknowledgement can help mitigate anxiety about waiting times and reinforce customer satisfaction when they realize the benefit of receiving a fresh, cooked-to-order meal.