When do we provide a drink carrier for mobile orders?

A drink carrier is typically provided for orders that include multiple drinks to ensure safe and convenient transportation. In this context, the provision of a drink carrier for two or more drinks helps to prevent spills and makes it easier for the customer to manage their order, especially when they may have their hands full or are in a hurry.

Providing a drink carrier when there are two or more drinks also aligns with customer service best practices, as it enhances the overall experience by showing attention to detail and consideration for the customer's needs. This approach minimizes the risk of accidents and helps maintain the quality of the drinks during transit, reflecting positively on the establishment's brand.

In contrast, opting to provide a drink carrier for only one drink or a higher threshold, such as three or four drinks, may either not meet the needs of the customer effectively or be seen as excessive, which could lead to inconsistency in service delivery. Therefore, establishing the guideline for two or more drinks strikes a balance between practicality and customer satisfaction.