Where must a crew member always be to greet customers?

A crew member must always be at the front counter to greet customers because this location serves as the primary point of interaction in a dining establishment. The front counter is where customers approach to place their orders, ask questions, and receive assistance. Being present there ensures that the crew member can provide a warm welcome and establish a positive initial contact, which is crucial for customer satisfaction and the overall dining experience.

The front counter allows crew members to engage with customers directly and respond to their needs promptly. It also fosters a welcoming atmosphere, making customers feel valued as they enter. This positioning is vital for effective communication and service efficiency, as it enables crew members to address customer inquiries and assist them as they navigate the ordering process.

In contrast, other locations such as the back kitchen, order station, or drive-thru do not provide the same level of direct engagement with customers. These areas are typically focused on food preparation, managing orders, or serving drive-thru customers, thus distancing crew members from those at the front who are actively engaging with incoming patrons.